Add a help desk to your phone — automated support, end to end
eFone isn't just calls. Switch on the Help Desk and an AI assistant answers your customers, opens tickets automatically, and keeps them posted on the fix — all on the same account, next to your calls and texts.
Fully automated
From customer question to resolved — on autopilot
The flow runs itself; your team only steps in when it adds value.
AI chat answers
An assistant on your website and app handles common questions instantly, 24/7.
Auto-creates a ticket
Anything it can't resolve becomes a ticket automatically — with full context attached.
Keeps the customer posted
The customer is told what's happening and when it'll be fixed — automatic status + ETA updates.
Resolved in one inbox
Your team handles tickets next to calls and texts — the whole conversation in one place.
What's inside
A complete help desk, built into eFone
AI chat widget
Drop a chat assistant on your website and app — it answers instantly and learns your business.
Automatic ticketing
Unresolved chats and missed calls turn into tickets automatically, with full context.
Fix-ETA updates
Customers are told the status and expected resolution time — automatically, no chasing.
Unified inbox
Tickets live beside your calls and texts, so support and conversations never get siloed.
Knowledge base
Help articles power the AI and let customers self-serve before they ever open a ticket.
Reporting
See resolution times, volumes and CSAT — know how your support is really doing.
One account, one click
Already on eFone? Just turn it on.
Help Desk is an add-on to your eFone business account — no new login, no separate tool, no migration. Enable it and your support desk is live, wired to the calls and numbers you already run.
- Same eFone login & account
- Add it (or remove it) anytime
- Billed as a simple add-on
- Pairs with the call center for full CX
Calls, texts, and support — one platform
Run your phone system and your help desk from the same eFone account. Start free.